Our goal at I AM JAX PHOTO is your complete satisfaction with your purchase(s).
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents I AM JAX PHOTO from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the session on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that digital photographs, once sent, cannot be returned; I AM JAX PHOTO has a strict NO REFUNDS POLICY on digital photographs. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then I AM JAX PHOTO sent the buyer the correct digital photograph) it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify I AM JAX PHOTO within a reasonable amount of time, within two days. Refunds will NOT be given due to “not liking a photo” after the buyer has already received the photograph. If an incorrect photo is sent to the buyer, or any other error on our part, I AM JAX PHOTO will send the correct/replacement photo to the buyer free of charge.
Refund/Exchange Policy for Custom Wedding Albums and Photo Books
Due to the custom design nature of these services, there are no refunds on any design orders. Albums are considered a custom product and therefore there are no refunds on any album orders. Albums, Flush Mount and Coffee Table Books are custom made to order and cannot be returned or exchanged unless:
- A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
- Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
- In the event that the order was erroneously processed, such as an error was made on the size of the book or color/style, compared to the original recorded order.
All prints and any other tangible products are subject to FL state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. I AM JAX PHOTO does, of course, guarantee that the portraits you receive meet the highest standards in every respect and will work with the customer for final approval of designs and custom work before orders are placed and sent to the print lab. Payment of print orders is due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received. Albums take approximately 8-10 weeks as they are custom designed and hand made. Rush orders are available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
If you have any questions regarding this Policy please call (904) 580-4175 or contact us through this website.